Programs that provide assistance for people who want to improve their understanding of the consumer credit lending and collections systems, and maximize their skill in using credit. Services may include help in completing credit application forms, understanding how credit information is analyzed, choosing the best credit cards and/or interest rates available, determining how many credit cards can be managed, protecting one's credit information, communicating with creditors, improving poor credit reports and associated credit scores, eliminating credit card debt and dealing with other credit card issues.

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Programs that publish information about health and residential care facilities (including hospitals, dialysis facilities, home health care agencies, nursing facilities and supportive housing for older adults and people with disabilities) that helps consumers compare the facilities in their area and choose the option that best meets their needs. Some programs limit their comparisons to treatment that is related to specific conditions, e.g., heart attack, heart failure or pneumonia.

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Programs that use any of a wide variety of materials to educate the public about issues that relate to a particular field or topic.

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