Programs that provide assistance for people who are being evicted from their apartments or other rental property either wrongfully or with reason, e.g. nonpayment of rent. Included are programs that provide legal support in the form of information on tenants' rights, help to navigate the eviction process, and/or mediation services to negotiate a compromise between the individual and the landlord. Eviction prevention programs can also provide a Housing First approach and include various strategies designed to maintain individuals and families in their current housing, such as rent banks, financial assistance with the cost of utilities, assistance securing other types of income support, third-party money management programs (trusteeship), and referrals to other types of community support.

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Programs that provide information and guidance for landlords who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, rent control requirements and other issues that are of particular interest to landlords. Landlord rights counselling may also include assistance in completing forms, and advice regarding a particular dispute or regarding contact with offending tenants to notify them that they are out of compliance with landlord/tenant laws.

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Programs that help tenants and landlords resolve disputes regarding security and other rental deposits, unsanitary conditions, failure to make repairs, privacy, notice requirements, excessive rent increases, nonpayment of rent, neglect or damage to property, overcrowding or other grievances.

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Programs that investigate cases in which owners of rental property have reportedly increased their rents beyond the limits established by local rent control ordinances, that determine the legitimacy of certain exceptional rent increases and that recommend prosecution or other sanctions against landlords whose rent increases are not legitimate.

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Programs that provide information and guidance for tenants who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, measures to protect themselves from unlawful or retaliatory evictions, rent withholding rights, rent control requirements, privacy rights and other issues that may be of particular interest to tenants. Tenant rights counselling may also include assistance in completing forms, advice regarding a particular dispute and contact with the offending landlord to provide notification that she or he is not in compliance with landlord/tenant laws.

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