Programs that provide instruction in reading, writing and comprehension for individuals of all ages who are unable to read or write at a functional level. Some programs may include basic training in speaking, numeracy/mathematics and problem solving skills, so that trainees can become self sufficient and function well in society.

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Programs that provide information and/or services related to helping people who lack a basic understanding of computer and web technologies gain the knowledge and skills they need to be able to complete tasks using the computer and associated software on their own, access information and resources on the Internet and solve common problems when they arise.

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