Programs that provide telephone information for taxpayers who want to listen to prerecorded information about any of a variety of tax types, order tax forms, check the status of their refund, establish a monthly payment plan for outstanding tax liabilities, get information about available tax assistance programs, obtain assistance in completing their tax forms or request information or assistance on other related issues. Also included are organizations that make tax information available via a website on the Internet.

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Programs that answer specific questions regarding grammar, mathematics or other areas of study or help students with homework assignments. Included are telephone hotlines, online assistance and in-person programs offered by the school following regularly scheduled classes or by community centres, libraries or other similar types of organizations.

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Programs that operate a telephone counselling and information line that parents can call when they have childhood development questions, need advice regarding a specific parenting problem or need a referral for parenting resources.

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