Programs that provide classes, workshops or other educational opportunities for parents or potential parents who want to acquire the knowledge and skills to be effective in their parenting role.

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Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via telephone, email, chat and/or text.

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