Programs that help newly arrived immigrant and refugee individuals or families make the adjustment to their new home and community. Services may include reception upon arrival; provision of a "welcome kit" of immediate necessities and information; collection and provision of household goods; cultural orientation and ESL or FSL classes; and assistance in locating housing and employment, using public transportation and identifying other needed services.

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Multipurpose centres that serve as focal points for specific ethnocultural groups within the community and which offer, at a single location, a wide variety of services and activities that are structured to meet the social, educational, economic, recreational and other needs of participants in ways that are culturally appropriate.

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