Programs that help arriving refugees, immigrants and repatriated persons settle and make an adjustment to the traditions, values and lifestyles of their adopted country.

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Programs that help newly arrived immigrant and refugee individuals or families make the adjustment to their new home and community. Services may include reception upon arrival; provision of a "welcome kit" of immediate necessities and information; collection and provision of household goods; cultural orientation and ESL or FSL classes; and assistance in locating housing and employment, using public transportation and identifying other needed services.

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Programs that provide emotional support, information and guidance in a variety of settings for individuals, often refugees or other immigrants, who are experiencing stress, confusion and other feelings which result from difficulty adjusting to the language, customs, values and other aspects of a culture that is different than their own. Counselling may be available in the individual's primary language.

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