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Mental Health Facility Complaints
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of inpatient or residential facilities for people who have substantive mental, emotional or social problems.
Health and Residential Facility Evaluation Information
Programs that publish information about health and residential care facilities (including hospitals, dialysis facilities, home health care agencies, nursing facilities and supportive housing for older adults and people with disabilities) that helps consumers compare the facilities in their area and choose the option that best meets their needs. Some programs limit their comparisons to treatment that is related to specific conditions, e.g., heart attack, heart failure or pneumonia.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.
