Ontario. Ministry of Health
Service: Refugee HealthLine
Record #:
ONT0187
Last Full Update:
14 May 2025
Contact Information
| Toll Free Phone | Call 811 |
| TTY Phone | 1-866-797-0007 |
| Crisis Phone | Call 911 in emergencies |
| Website | health811.ontario.ca/static/guest/spotlight/connect-to-supports-through-the-refugee-healthLine-247 |
Site Information
| Located In Community | Toronto Downtown Central |
| Physical Access | Not Applicable |
Agency Information
| Legal Status | (30) Provincial Government |
| Established | 2000 |
| Funding | Ministry of Health, OHIP, Interim Federal Health Program |
Description and Service Details
| Description (Service) | Refugees can connect with health care providers who deliver transitional health care and services, including primary care, specialist care and mental health supports * transitional care includes initial assessments, care and referrals to other health services * service is not for emergencies |
| Hours | Daily 24 hours |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | Refugees - newly arriving refugees and people arriving through other exceptional humanitarian authorizations * Resettlement Assistance Programs, sponsors, and settlement agencies |
| Application | Call or chat online * OHIP not required if calling the dedicated healthline |
| Languages | English ; French |
| Fees | Free |
Categories and Classification
| Service Categories | Newcomer Settlement Services ; Physician Referrals ~ Refugees |
| Older Adult Main Categories | COMMUNITY HEALTH |
| Older Adult Sub-Categories | Health Info Lines |
