Canada. Global Affairs Canada

Site: Online/Telephone Service

Service: Essential Information for Canadian Travellers

Record #: MIL1042
Last Full Update: 29 Jul 2025

Memos and Bulletins

Public Comments

Official travel advisories are in effect, see website for details

Contact Information

Office Phone Global Affairs toll free 1-800-267-6788; 
To request emergency assistance see Description field
E-Mail travel@international.gc.ca
Website www.travel.gc.ca
Contact Form https://travel.gc.ca/assistance/questions/comments
Social Media Facebook Facebook, Instagram Instagram, X (Twitter) X (Twitter)

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Mailing Address c/o Consular Services, Global Affairs Canada 
125 Sussex Dr 
Ottawa, ON K1A 0G2
Physical Access Not Applicable - telephone and online service

Agency Information

Description (Agency)

Department of the Government of Canada that manages Canada's diplomatic and consular relations, encourages the country's international trade, and leads Canada's international development and humanitarian assistance
Legal Status (40) Federal Government
Funding Federal

Description and Service Details

Description (Service)

Provides consular assistance and information for Canadian citizens who will be travelling outside Canada, including a wide range of current information on conditions in foreign countries, information about trip planning, and legal issues while outside of Canada

  • also able to provide emergency assistance and direction to those already travelling abroad
  • to request emergency assistance, see here
  • this service is only intended for Canadian citizens in need of emergency consular assistance (does not provide information concerning immigration, permanent residence, or visas) 

A variety of travel publications and fact sheets are available to download from the website.
Hours

Mon-Sun 24 hours
Areas Served Canada ; Ontario
Eligibility Canadian citizens
Application

Call, email or visit website for more information
Languages English ; French
Fees None

Categories and Classification

Service Categories Embassies/Consulates Abroad ; Federal Government Departments ~ International Issues ; International Travel Advisories ; Internet Information Resources ~ Travellers ; Tourist Information ; Travel Directions/Trip Planning
Older Adult Main Categories LEGAL / GOVERNMENT ; RECREATION
Older Adult Sub-Categories Government - Federal ; Tours & Travel