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Record #:
MET5690
Last Full Update:
10 Apr 2025
Contact Information
| Office Phone | 416-364-4144, Administration only |
| TTY Phone | 1-866-299-0008, Crisis Line |
| Crisis Phone | 1-866-299-1011 |
| Website | www.awhl.org |
| Social Media |  Facebook,  Instagram |
Site Information
| Mailing Address | PO Box 40569, Six Points Plaza Toronto, ON Canada M9B 6K8 |
| Physical Access | Not Applicable |
Description and Service Details
| Description (Service) | 24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals Live chat includes confidential and anonymous online counselling, Mon-Fri 11 am-8 pm |
| Hours | Telephone crisis support Mon-Sun 24 hours Online live chat Mon-Fri 11 am-8 pm |
| Areas Served | Ontario |
| Eligibility | Ages: 55 year(s) and up
Senior survivors of current or past abuse
Open to all older adults, including women, men, and people who are non-binary, two-spirit, trans or gender-queer (including lesbian, gay, bisexual, straight individuals), as well as individuals with disabilities, persons of colour, and immigrants and refugees Information also available to relatives, friends, neighbours, caregivers and service professionals |
| Application | Call 24-hour toll free crisis line or for live chat visit www.awhl.org/online-chat |
| Languages | Interpretive services available for over 200 languages |
| Fees | None |
Categories and Classification
| Service Categories | Elder Abuse Hotlines ; General Crisis Intervention Hotlines ~ Older Adults ; Internet Information Resources ~ Older Adults ; Specialized Information and Referral ~ Older Adults |
| Older Adult Main Categories | ABUSE & CRISIS INTERVENTION |
| Older Adult Sub-Categories | Abuse (Domestic/Sexual) ; Crisis Intervention ; Distress Lines ; Elder Abuse |
