Ontario Energy Board, Consumer Relations

Ontario Energy Board

Site: Consumer Relations

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Record #: MET5310

Last Full Update: 14 May 2024

Contact Information

Office Phone	416-314-2455, within the Greater Toronto Area ; Toll Free TTY: 1-844-621-9977, within Ontario
Toll Free Phone	1-877-632-2727, within Ontario
TTY Phone	416-544-5190, with the Greater Toronto Area
Fax	416-440-7656
E-Mail	publicinformation@oeb.ca
Website	www.oeb.ca

Site Information

Located In Community	Toronto
Address & Map	2300 Yonge St 27th Fl Toronto, ON Canada M4P 1E4
Mailing Address	Box 2319, 2300 Yonge St Toronto, ON Canada M4P 1E4
Physical Access	Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking

Description and Service Details

Description (Service)	Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities investigates potential violations and enforces regulations regulates rates charged to customers and regulates rebates to consumers online inquiry and complaint forms online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage Help for Low Income consumers: summary of programs consumer newsletters and brochures Residential customers: disconnection for non-payment is banned from November 15 to April 30 of the following year electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked Ontario Electricity Support Program: monthly credit reduction to the electricity bill of eligible households credit amount is determined by the number of household members and the combined household after-tax income households with indigenous members, electric heating, or electricity intensive medical devices may receive a higher credit 2 years of support is available to most applicants Ontario Works and Ontario Disability Support Program recipients are already eligible and must apply through their caseworker Affordability Fund: assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications affordabilityfund.org
Hours	Mon-Fri 8:30 am-5 pm
Areas Served	Ontario
Eligibility	No restrictions Ontario Electricity Support Program (OESP): low-income customers of electricity distributors within Ontario persons 65 years of older, or recipients of a CPP disability pension, may be eligible for up to 5 years of support recipients of the low-income energy assistance program - emergency financial assistance (LEAP EFA) may also be eligible
Application	Call, email or visit website, chat available on website Complaint or inquiry forms available online Ontario Electricity Support Program (OESP): apply online current OESP recipients must reapply for the higher credit
Languages	English, French
Fees	None

Categories and Classification

Service Categories	Consumer Education ~ Utility Issues ; Energy/Water Conservation Improvements ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints
Older Adult Main Categories	FINANCIAL ASSISTANCE
Older Adult Sub-Categories	Assistance Programs

Agency Overview

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