Psychiatric Patient Advocate Office
Site: Toronto - North American Life Tower
Service: Patient Advocacy, Education and Information
Record #:
MET1300
Last Full Update:
13 Aug 2024
Contact Information
| Office Phone | 416-327-7000, General Inquiries |
| Toll Free Phone | 1-800-578-2343 |
| Fax | 416-327-7008 |
| ppao.moh@ontario.ca | |
| Website | www.ontario.ca/page/psychiatric-patient-advocate-office |
| Primary Contact | Melroy Borges, Executive Assistant; Phone: 416-327-4548; Email: melroy.borges@ontario.ca |
| Alternate Contact | Katerina Tsangaris, Program Manager; Phone: 416-327-7001; Email: katerina.tsangaris@ontario.ca |
Site Information
| Located In Community | Toronto |
| Address & Map | 5700 Yonge St 5th Floor Toronto, ON Canada M2M 4K5 |
| Intersection | Yonge St and Finch Ave W |
| Mailing Address | 5700 Yonge St 5th Floor Toronto, ON Canada M2M 4K5 |
| Physical Access | Wheelchair accessible automatic main entrance ; Easy access to elevator - braille features ; Barrier-free washroom including door and stall ; Also accessible via Finch subway station |
Agency Information
| Legal Status | (50) Non Profit |
Description and Service Details
| Description (Service) | Administers and coordinates patient advocacy and rights advice services, including rights information for patients with changes in legal status, and information and education on Mental Health Act, related legislation, and topics supporting mental health and patient rights
Patient rights advocates available at 9 Ontario inpatient facilities;
Services for inpatients of hospitals without advocates includes information and referral to hospital client or patient relations department, or other relevant services |
| Hours | Psychiatric Patient Advocate Office Mon-Fri 8:30 am-5 pm; may vary for advocates within designated psychiatric hospitals |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | Patients admitted to designated hospitals that have a mental health unit (Schedule 1) ; also clients living in the community who are placed on a community treatment order and their substitute decision makers, if any Residency Requirements: Ontario |
| Application | Self or professional referral -- call for information |
| Languages | Translation and interpretation may be arranged for other languages |
| Fees | None |
Categories and Classification
| Service Categories | Mental Health Facility Complaints ; Patient Rights Assistance ~ Mental Illness/Emotional Disabilities ; Protection and Advocacy for Individuals with Disabilities ~ Mental Illness/Emotional Disabilities ; System Advocacy ~ Mental Health Issues |
| Older Adult Main Categories | COMMUNITY HEALTH ; LEGAL / GOVERNMENT |
| Older Adult Sub-Categories | Advocacy for Seniors ; Mental Health |
