Canadian Forces Morale and Welfare Services

Site: Ottawa - No Physical Address

Service: Family Information Line

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Record #: IMP0368
Last Full Update: 06 Mar 2025

Contact Information

Office Phone 1-800-866-4546, Toll-free number ; Out of Area: 00-800-771-17722, International
Toll Free Phone 1-800-866-4546, North America
E-Mail fil-lif@cfmws.com
Website cfmws.ca/support-services/family-information-line

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Canada
Physical Access Not Accessible

Description and Service Details

Description (Service)

Confidential, personal and bilingual service to the military community

  • information on the Department of National Defence (DND), Canadian Armed Forces (CAF), CFMWS and local relevant community programs, services and resources
  • client needs assessments and counselling intake screening 
  • support programs like short-term counselling, support groups, coaching, virtual emotional support and virtual workshops
  • referrals
  • reassurance
  • crisis management/support
  • support finding child care
Hours

Mon-Sun 24 hours
Areas Served Canada
Eligibility Canadian Armed Forces members, veterans and their families
Application

Call or send an email to receive information, support and/or referrals
Languages English; French
Fees None

Categories and Classification

Service Categories Comprehensive Information and Referral ~ Veteran/Military Personnel Issues ; Military Family Service/Support Centres ; Social Services for Military Personnel ; Veteran Reintegration Counselling
Older Adult Main Categories VETERANS SERVICES
Older Adult Sub-Categories Advocacy & Support

Agency Overview

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