Canada. Canada Border Services Agency - Niagara Region
Site: Ottawa - Telephone Service
Service: Border Information Service
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Record #:
IMP0150
Last Full Update:
16 Sep 2025
Contact Information
| Office Phone | 1-800-461-9999, Toll free ; 1-204-983-3500 ; 1-506-636-5064, Callers from Outside Canada |
| TTY Phone | 1-866-335-3237 |
| Website | www.cbsa-asfc.gc.ca/contact/bis-sif-eng.html |
| Social Media |  Facebook,  Instagram,  LinkedIn,  YouTube |
Site Information
| Located In Community | Ottawa |
| Address & Map | |
| Mailing Address | Canada Border Services Agency Ottawa, ON Canada K1A 0L8 |
| Physical Access | Not Applicable |
Description and Service Details
| Description (Service) | An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours. The public can also check border wait times at http://www.cbsa-asfc.gc.ca/bwt-taf/menu-eng.html Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada. |
| Hours | Automated line Mon-Sun 24 hours Live agents Mon-Fri 8 am-4 pm |
| Areas Served | Canada |
| Eligibility | No restrictions |
| Application | Call for information |
| Languages | English, French |
| Fees | None |
Categories and Classification
| Service Categories | Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information |
| Older Adult Main Categories | LEGAL / GOVERNMENT |
| Older Adult Sub-Categories | Government - Federal |
