Ontario Energy Board

Site: Consumer Relations

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Record #: MET5310
Last Full Update: 14 May 2024

Memos and Bulletins

Public Comments COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements

Contact Information

Office Phone 416-314-2455, (within the Greater Toronto Area) ; Toll Free TTY: 1-844-621-9977, (within Ontario)
Toll Free Phone 1-877-632-2727, (within Ontario)
TTY Phone 416-544-5190, (with the Greater Toronto Area)
Fax 416-440-7656
E-Mail publicinformation@oeb.ca
Website www.oeb.ca

Site Information

Located In Community Toronto
Address & Map
2300 Yonge St
27th Fl
Toronto, ON
Canada M4P 1E4
Mailing Address Box 2319, 2300 Yonge St 
Toronto, ON 
Canada M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking

Description and Service Details

Description (Service) Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
  • investigates potential violations and enforces regulations
  • regulates rates charged to customers and regulates rebates to consumers
  • online inquiry and complaint forms
  • online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
  • Help for Low Income consumers: summary of programs
  • consumer newsletters and brochures
Residential customers: disconnection for non-payment is banned from November 15 to April 30 of the following yearOntario Electricity Support Program: monthly credit reduction to the electricity bill of eligible households
  • credit amount is determined by the number of household members and the combined household after-tax income
  • households with indigenous members, electric heating, or electricity intensive medical devices may receive a higher credit
  • 2 years of support is available to most applicants
  • Ontario Works and Ontario Disability Support Program recipients are already eligible and must apply through their caseworker
Affordability Fund: assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility No restrictions

Ontario Electricity Support Program (OESP):
  • low-income customers of electricity distributors within Ontario
  • persons 65 years of older, or recipients of a CPP disability pension, may be eligible for up to 5 years of support
  • recipients of the low-income energy assistance program - emergency financial assistance (LEAP EFA) may also be eligible
Application Call, email or visit website, chat available on website

Complaint or inquiry forms available online

Ontario Electricity Support Program (OESP):
  • apply online
  • current OESP recipients must reapply for the higher credit
Languages English, French
Fees None

Categories and Classification

Service Categories Consumer Education ~ Utility Issues ; Energy/Water Conservation Improvements ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints
Older Adult Main Categories FINANCIAL ASSISTANCE
Older Adult Sub-Categories Assistance Programs

Agency Overview

About This Agency
Ontario Energy Board
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